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1. Customer agrees to not hold Citizens liable for any lost data or hardware failures. It is the customer's responsibility to back up any data before having their computer repaired.
2. All work will be done on a first come, first served basis.
3. Citizens will contact the customer upon discovery of additional issues or labor charges before completing the work.
4. Computer(s) or other equipment left at Citizens location for more than 30 days after completion of work will become the property of Citizens and may be sold or discarded without further notice.
   • Multiple notices will be given to the customer before this happens, such as email and voicemail.
5. Citizens will contact the customer when the repairs are completed to arrange for pickup of equipment.
6. The balance for computer repair services is due upon equipment pickup. Charges can be added to the customer's bill only at request, as long as the account is not past due.

Privacy Statement

Whether receiving services or purchasing products at Citizens locations, using https://citizens.coop, having Citizens perform services on customer premises, or contacting Citizens Support Center, Citizens has security measures in place and takes reasonable precautions to protect against loss, misuse and unauthorized access of personal information provided to Citizens. Citizens cannot ensure or guarantee the security of any information transmitted by email, and transmission is done at the customer's own risk. Please, never send credit card, bank account, or social security information via email.

Please note: While Citizens is able to protect personal information that is provided during the course of business, Citizens cannot take responsibility for data loss on the products or systems serviced or for hardware failures. Customers will need to ensure data has been removed or backed-up in order to safeguard this information.